From February 2023, we will collect general waste from your black top bin every two weeks.
We will still collect your food and garden waste bin and recycling bin every week.
Who this will affect
If you live in a property that uses wheelie bins, we'll collect general waste every two weeks.
You will not be affected if:
- your property cannot have bins and you only use bags
- you live in a flat with large communal bins
Why we’re doing this
We're making these changes to:
- move Towards Zero Waste, this is a vital step in our action against the climate emergency
- reduce our vehicle emissions by 60 tonnes of CO2 each year by making fewer collections
- incinerate less waste by recycling more which is kinder to the planet
Watch our video to find out how we're moving Towards Zero Waste or read the video transcript
This change comes after a six week consultation in 2020 which confirmed that most residents understood the need for the changes we proposed.
Generating less general waste in the borough will also support the Mayor of London's Environment Strategy to reach a London-wide recycling rate of 50% by 2025.
Many London boroughs who have switched to collecting general waste every other week have seen increased recycling rates.
Read our Carbon Neutral Plan to see what else we’re doing to respond to the climate emergency.
What we're doing to help with the change
We’ll tell you if your current collection day changes
Your collection day will stay the same until February 2023.
Check your collection day
We can send you a 240-litre wheelie bin
Request a larger bin
Request a replacement bin if it’s lost, stolen or damaged
Request a replacement bin
What you can do to make the change easier
Put food in your green top bin to stop your bin smelling
Check what to put in your green top bin
If you have more waste than usual, you can visit the Re-use and Recycling Centre or a bring site.
Find out how to reduce your waste and recycle more
Request your first wheelie bin
Use our form to request one blue, one green and one black top bin.
Request your first bin
Extra black top bins if your household creates a lot of waste
If you have more waste than others, for example if you use a lot of nappies or incontinence products, you can request an extra black top bin.
Email firstname.lastname@example.org or call 020 8921 4661.
About our collections
Leave your bins or sacks at the boundary of your property at 6am on collection day.
We only collect sacks if your property does not have space for bins. We’ll send you a reminder if you have sack only collections.
We will continue to assess requests for assisted collections and offer these to older people or disabled residents who cannot move their bin.
Call 020 8921 4661 to ask for an assisted collection assessment or email email@example.com
Report a missed bin collection
If you forget to put your bin out, you'll need to wait until your next collection day to have it emptied.
If we miss your bin, report it within 24 hours and our crews will return to empty it.