This accessibility statement applies to The Royal Borough of Greenwich website, www.royalgreenwich.gov.uk 

This website is run by The Royal Borough of Greenwich. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We know some parts of this website are not fully accessible: 

  • some of the PDFs on this website do not have titles that describe the topic or purpose of the page 
  • some images on this website contain text 

Feedback and contact information 

If you need information on this website in a different format, contact us

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us about accessibility

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person 

We provide additional access options for people who are D/deaf, hearing impaired or have a speech impediment. 

You can contact the Royal Borough of Greenwich using SignVideo, a free interpreting service. This is available from home, as well as in The Woolwich Centre or The Eltham Centre.  

British Sign Language (BSL) interpreters are also available at The Woolwich Centre. Please contact us before your visit if you require BSL interpretation. 

Technical information about this website’s accessibility 

The Royal Borough of Greenwich is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. 

Non-accessible content  

The content listed below is non-accessible for the following reasons: 

Non-compliance with the accessibility regulations 

Some images on this website contain text 

Images of text cause problems for users who need to adjust how visual content like font size, spacing or colours are displayed. The image quality can reduce and become blurry when users increase page magnification. 

Images of text should not be used unless text cannot be formatted to the same effect, for example logos or branding. Text may be used in images where the text is part of an image that contains a lot of other visual content like graphs or diagrams that give important information through more than just text. 

What is affected on our website 

Some historical images on the website still contain text. This fails WCAG 2.1 success criterion 1.4.5 (Images of text). 

How we will fix this 

A review of historical images is scheduled to take place. We hope to have this fixed before the end of 2022. 

Some PDFs do not have clear titles 

PDF documents should have titles that describe the topic or purpose of the page. Titles help users understand the topic without having to read the entire document. Without a descriptive title a user may need to spend time searching the document to decide whether the content is relevant. 

When a PDF is displayed in a browser the title will usually be displayed in the top title bar or as the tab name. 

What is affected on our website  

Some PDFs on the website are not displayed in the required format. This fails WCAG 2.1 success criterion 2.4.2 (Page Titled). 

How we will fix this 

We will conduct a review of the affected PDFs, to add titles where they are missing. We hope to have this fixed before the end of 2022. 

What we’re doing to improve accessibility 

We are currently conducting a fuller accessibility audit of this website, to establish whether any other non-compliances exist. We will update this statement when this audit is complete, and as we fix the non-compliances listed above. 

Preparation of this accessibility statement 

This statement was prepared in June 2022.  

This website was last tested on 18 May 2022. The test was carried out by the Central Digital and Data Office (CDDO). CDDO used this approach to deciding on a sample of pages to test