This accessibility statement applies to the Royal Borough of Greenwich website, www.royalgreenwich.gov.uk

The Royal Borough of Greenwich is committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This website is run by the Royal Borough of Greenwich. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand. 

You can use SignVideo Web Access to call us from home, for free. This is an online interpreting service. 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the issues listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons: 

PDF documents

PDF documents should have titles that describe the topic or purpose of the page. Titles help users understand the topic without having to read the entire document. Without a descriptive title a user may need to spend time searching the document to decide whether the content is relevant. 

When a PDF is displayed in a browser the title will usually be displayed in the top title bar or as the tab name. 

What is affected on our website

Some PDFs on the website are not displayed in the required format. 

How we will fix this

The affected PDFs are automatically generated from third party software. We have contacted the software supplier and they are working on a fix. We hope to have this fixed shortly. 

Feedback and contact information

If you need information on this website in a different format, contact us

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us about accessibility

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Preparation of this accessibility statement 

This statement was prepared in April 2022 following an audit and review of the website.