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Dispose of household waste

Service update 2 June 2020

Our Re-use and Recycling Centre is now open, but we have restricted opening hours and there is an appointment-only booking system in place. It is important that we safely manage the number of vehicles accessing the site, to maintain everyone's safety and social distancing. 

Do not come to the site until you have read the information on this page and made an appointment. 

In line with guidance on social distancing and essential journeys, please only make an appointment if your waste cannot be stored safely at home and no alternative disposal options are available. 

Before you visit 

Anyone in self-isolation or with COVID-19 symptoms must not visit the Re-use and Recycling Centre under any circumstances. 

Any waste from a household where someone has had COVID-19 symptoms must be double bagged and not brought to the site until 72 hours after the symptoms have stopped. 

Make sure you know what you can and cannot take to the centre. Restrictions on materials and quantities still apply. 

Visits are restricted to one visit per month, per household to allow as many people access as possible. 

To be granted access to the site, you must bring proof of address, either a valid driving licence or council tax bill. 

When you arrive 

We have strict traffic measures in place and you will NOT be given access to the site without an appointment. Please do not attempt to visit the site without a confirmed booking. 

Please stick to your time slot and do not come to the site more than 15 minutes before your appointment time. Please expect some delays. 

You must enter the site in the car with the registration number provided at the time of booking, and only 2 passengers can be in the car. Only cars will be allowed onto the site - read about vehicle restrictions further down this page. 

You will be asked to show your proof of address on approach to the site, but please do not open your car window. Instead, hold your proof of address up to your car window when prompted. 

When disposing of your waste 

Social distancing must be adhered to at all times and you must be able to remove and deposit the items without the assistance of staff. 

Book your slot 

To visit you must book a time slot using the online booking form. 

Once booked, you will be sent confirmation of your booking by email. 

Book your visit

Site rules 

Please respect our staff, they are doing an important job in difficult circumstances. We will not tolerate any verbal or physical abuse towards our staff and contractors. Any reports of abuse will be taken very seriously and dealt with accordingly. 

  • No items or materials can be removed from the site at any time 
  • Animals must stay in vehicles at all times 
  • Children must stay in vehicles at all times 
  • No smoking is allowed on site 
  • The transfer of material from a van to a car is not permitted. This load is classed as trade and you will be refused entry 

Trade waste restrictions 

The Re-use and Recycling Centre is for the disposal of household waste only - we will not accept any trade waste. 

If we suspect you of carrying trade waste, we will ask you to fill out a Declaration of Household waste form each time you enter the site. We will deny you entry if you refuse to complete the form. 

If we determine that you are a frequent user of the site, you may be requested to show proof of your property and the source of the waste to a member of our Enforcement Team to ensure it is not trade waste. 

You must deposit waste at a licensed waste management facility. Veolia operates a chargeable trade waste facility on behalf of the Council on the site next door. 

Commercial vehicle restrictions 

We consider the following to be commercial vehicles, and will not allow access into the site: 

  • vans (including hired vans) 
  • pick-up trucks 
  • vehicles that do not have windows in all panels 
  • mini buses 
  • trailers towed by vehicles that have more than one axle or a load length of more than 1.5 metres (1500mm) 

How to find us

Re-use and Recycling Centre
Nathan Way
London SE28 0AF