Update 20 March 2020
Due to a reduction in staffing numbers caused by issues related to COVID-19, you may experience some delays in having your bins emptied. If you are due a collection this week and we haven’t been yet, please don’t worry. Our teams are working hard and we know what roads and what colour collections are outstanding. We will be catching up as quickly as possible, with staff working later than normal and over the weekends. We have temporarily removed the facility to log a missed bin, as we will not be able to respond to individual reports at this time.
If a red tag has been placed on one of your recycling bins or sacks, it means that it contains items that aren't recycled as part of that service - for example:
- food waste in your blue-top bin
- plastic carrier bags in your green-top bin.
The tag has been put there to inform you that:
- you have put the wrong waste in the bin or sack
- it needs to be emptied by the Black service.
If you keep getting red tags on your recycling bins or sacks we may have to withdraw the service.