Missed collections

We would like to apologise if we didn’t get to your bin last week. Our teams worked hard in some challenging conditions, but we know we didn’t get to all of you.

We will be doing our best this week to catch up, so please bear with us and we thank you for your patience.

In the event of severe cold weather, icy conditions and/or heavy snow which cause disruption to bin collections, street cleansing and other services, we will update you with further information.

If you've noticed that all of the waste and/or recycling in your street has been missed, it's likely the crew is running behind schedule and hasn't reached your road yet.

If it's just your bin that's been missed, report it to us. We aim to collect missed bins within one working day.

Report a missed bin collection

Red tags

If a red tag has been placed on one of your recycling bins or sacks, it means that it contains items that aren't recycled as part of that service - for example:

  • food waste in your blue-top bin
  • plastic carrier bags in your green-top bin.

The tag has been put there to inform you that:

  • you have put the wrong waste in the bin or sack
  • it needs to be emptied by the Black service.

If you keep getting red tags on your recycling bins or sacks we may have to withdraw the service.