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Missed collections

Our crews are still working hard to ensure you receive a weekly collection for all of your bins. However, they may be times over the winter where we are not able to get to you on time, so your road is missed.

If you've noticed that all of the waste and/or recycling in your street hasn’t been done, it's likely the crew is running behind schedule and we will catch up as soon as we can. You don’t need to report this to us. We will know what hasn’t been completed.

If it's just your bin that's been missed please let us know by reporting it to us using the form below or by calling us on 0208 921 4661. We aim to collect missed bins as soon as possible, providing we have sufficient resources.

If it has been more than 48 hours since your bins were due to be collected, we will return on your next scheduled collection day to empty them. You don’t need to report this to us.

Report a missed collection

Red tags

If a red tag has been placed on one of your recycling bins, it means that it contains items that cannot be recycled/composted as part of that service - for example:

  • food waste in your blue-top bin
  • plastic carrier bags in your green-top bin.

The tag has been put there to inform you that:

  • you have put the wrong waste in the bin
  • it needs to be emptied by the black-top general waste service.

If you keep getting red tags on your recycling bins we may have to withdraw the service.