If you are struggling to pay your energy bills, you should speak to your energy provider as soon as possible. Under rules from regulator Ofgem, your supplier must help you – usually by negotiating a payment plan that you can afford.
Discretionary Council Tax Rebate
If you haven’t claimed it already, speak to us about getting your Discretionary Council Tax Rebate.
If you live in council tax bands E to H and receive Council Tax Support, you are entitled to £150 or £65 if you do not get Council Tax Support and live in band E.
Stay warm this winter
If you are over 60, caring for a young or vulnerable person, or having problems paying your winter fuel bills, you could get support including a free advice on fuel bills, a room thermometer and flu jab, from our Stay Warm Stay Safe scheme.
You might be eligible for a cost-of-living payment from the government. If you’re eligible, you’ll be paid automatically in the same way you usually get your benefit or tax credits.
South East London Community Energy Co-op
You could get free energy advice at a local café through the South East London Community Energy (SELCE) organisation.
Water Sure and WaterHelp schemes
If you are on a low-income, have a large family to support, or a water-dependent medical condition, you can get help through Thames Water’s WaterSure and WaterHelp schemes.