Planned work to our phone system

On Saturday 26 November, between 8am and 1pm, we’re carrying out essential work to improve our phone system. We will have less capacity to handle your calls. We will be back up and running after 1pm.

Energy costs

If you are struggling to pay your energy bills, you should speak to your energy provider as soon as possible. Under rules from regulator Ofgem, your supplier must help you – usually by negotiating a payment plan that you can afford. 

Find out more about energy bill advice.

Discretionary Council Tax Rebate

If you haven’t claimed it already, speak to us about getting your Discretionary Council Tax Rebate.  

If you live in council tax bands E to H and receive Council Tax Support, you are entitled to £150 or £65 if you do not get Council Tax Support and live in band E. 

Find out more about the Discretionary Council Tax Rebate.

Stay warm this winter

If you are over 60, caring for a young or vulnerable person, or having problems paying your winter fuel bills, you could get support including a free advice on fuel bills, a room thermometer and flu jab, from our Stay Warm Stay Safe scheme.  

Apply for support.

Cost-of-living payments

You might be eligible for a cost-of-living payment from the government. If you’re eligible, you’ll be paid automatically in the same way you usually get your benefit or tax credits. 

Find out if this payment will be made to you.

South East London Community Energy Co-op

You could get free energy advice at a local café through the South East London Community Energy (SELCE) organisation. 

Get advice and support on energy through SELCE.

Water Sure and WaterHelp schemes

If you are on a low-income, have a large family to support, or a water-dependent medical condition, you can get help through Thames Water’s WaterSure and WaterHelp schemes. 

Apply for a discount through Thames Water.