If you are struggling to pay your energy bills, you should speak to your energy provider as soon as possible. Under rules from regulator Ofgem, your supplier must help you – usually by negotiating a payment plan that you can afford.
Council Tax Rebate
If you haven’t claimed it already, speak to us about getting your Council Tax Rebate.
You can get £150 if you are in council tax bands A to D and E to H (if you receive council tax support), or £65 if you do not get council tax support and live in band E.
Stay warm this winter
If you are over 60, caring for a young or vulnerable person, or having problems paying your winter fuel bills, you could get support including a free advice on fuel bills, a room thermometer and flu jab, from our Stay Warm Stay Safe scheme.
You might be eligible for a cost-of-living payment from the government. If you’re eligible, you’ll be paid automatically in the same way you usually get your benefit or tax credits.
South East London Community Energy Co-op
You could get free energy advice at a local café through the South East London Community Energy (SELCE) organisation.
Water Sure and WaterHelp schemes
If you are on a low-income, have a large family to support, or a water-dependent medical condition, you can get help through Thames Water’s WaterSure and WaterHelp schemes.