Benefits information for professionals and volunteers
This information is for professionals, volunteers and councillors who support Royal Greenwich residents.
Training
Our benefits training programme includes courses on issues and problem areas that affect residents such as Universal Credit and Personal Independence Payment.
Going on the courses will give you the knowledge you need to better support the residents you work with.
‘Benefit Matters’ newsletter
Benefit Matters is our quarterly newsletter which will help keep you up to date with important benefit changes and news. If you would like to subscribe to ‘Benefit Matters’, please email wrs.ce@royalgreenwich.gov.uk with your name, your organisation’s details, email address and contact number.
Benefits factsheets for professionals
Download the DWP Benefit safeguarding for advisers (PDF)
Benefit rates for advisers
Download the 2025 to 2026 benefit rates
Benefits factsheets for claimants
We have factsheets on a range of benefit topics. Most are available online below or by emailing wrs.ce@royalgreenwich.gov.uk.
Download factsheets for residents
Contact
Advisers' Advice Line
We operate a telephone advice line for people who are advising Royal Greenwich residents.
If you need benefits advice about a resident you are working with, call 020 8921 6376 Monday to Thursday from 9am to 5:30pm, and Friday from 9am to 4:30pm.
This advice line is not for members of the public. If you need advice about your own situation, call our Public Advice Line on 020 8921 6375 or send an online enquiry.
Professionals can send email enquiries to wrs.ce@royalgreenwich.gov.uk.
Please provide details of your enquiry and include your name, the name of your organisation and your contact telephone number.
We will respond to your email during the next available advice session.
Directory of advice centres in Royal Greenwich
You can use this directory to find free and confidential advice services which are available to residents in Royal Greenwich.
These services cover a range of legal issues including benefits, debt, housing and employment.