Benefits information for professionals and volunteers

The following information is for professionals, volunteers and councillors who are supporting Royal Greenwich residents.


Our benefits training programme includes courses on issues and problem areas that are affecting residents such as Universal Credit and Personal Independence Payment. Attending the courses will give you the knowledge you need to better support the residents you are working with.

Training courses

‘Benefit Matters’ newsletter

Benefit Matters is our quarterly newsletter which will help keep you up to date with important benefit changes and news. If you would like to subscribe to ‘Benefit Matters’, please email  with your name, your organisation’s details, email address and contact number.

Download Benefit Matters

Benefits factsheets for professionals

Benefits factsheets for claimants 

We have factsheets on a range of benefit topics. Most are available online below or by emailing

Factsheets for residents


Advisers' Advice Line

We operate a telephone advice line for people who are advising Royal Greenwich residents. If you need benefits advice about a resident you are working with, please call 020 8921 6376 Monday to Thursday, between 9am to 5.30pm, and Friday, 9am to 4.30pm. 

This advice line is not for members of the public. If you need advice about your own situation, call our Public Advice Line on 020 8921 6375 or send an online enquiry.


Professionals can send email enquiries to Please provide details of your enquiry and include your name, the name of your organisation and your contact telephone number. We will respond to your email during the next available advice session.

Directory of advice centres in Royal Greenwich

You can use this directory to find free and confidential advice services which are available to residents in Royal Greenwich. These services cover a range of legal issues including benefits, debt, housing and employment. 

Go to the directory