Benefits guidance and training for professionals and volunteers

This information is for professionals, volunteers and councillors who support Royal Greenwich residents.

Sign up for training

Our benefits training programme includes courses on issues such as Universal Credit and Personal Independence Payment.

Going on the courses will give you knowledge to better support the residents you work with.

Benefit Matters is our quarterly newsletter for welfare professionals, which will help keep you up to date with important benefit changes and news.

Download the DWP Benefit safeguarding for advisers:

Download the 2025 to 2026 benefit rates:

We have factsheets on a range of benefit topics. Most are available online below or by emailing wrs.ce@royalgreenwich.gov.uk.

Download factsheets for residents:

We operate a telephone advice line for people who are advising Royal Greenwich residents.

If you need benefits advice about a resident you are working with, call 020 8921 6376 from Monday to Friday, 10am to 4pm.

This advice line is not for members of the public. If you need advice about your own situation, you can get advice on benefits and financial support.

If you’re a professional, you can email wrs.ce@royalgreenwich.gov.uk with:

Use our directory to find free and confidential advice services for Royal Greenwich residents.

These services cover a range of legal issues including benefits, debt, housing and employment.