Welfare Rights Service

The Welfare Rights Service advises Royal Greenwich residents on benefits including Universal Credit.

You can find advice and information on a range of benefits and other forms of financial support on our benefits pages and in our benefits factsheets. You can also use our benefit calculator to check if you’re missing out on any benefits.

Most benefit claims are online, but we have a limited number of paper claim forms for some benefits. Contact us to request these.

Where you can get help

Universal Credit

• Contact Citizens Advice for help with applying for Universal Credit.
• Get advice on the switchover to Universal Credit at our drop in sessions.

Personal Independence Payment

• Check if you qualify for Personal Independence Payment (PIP) using the Benefits and Work PIP test.
• Understand how to claim PIP on GOV.UK.

Contact the Welfare Rights Service

Call 020 8921 6375 on Monday, Wednesday and Thursday, from 10am to 1pm. Our online query form is currently unavailable. 

We attend the following advice outreach locations, available for drop in advice, excluding public holidays. Find out more about these sessions

Housing Benefit or Council Tax support

If your enquiry is about the status of your Housing Benefit or Council Tax support claim, please contact the Advice and Benefits service.

Debt advice

Get debt advice and counselling.

If you need urgent help

If you’ve run out of money for food or gas electricity, you can call Live Well on 0800 470 4831 from Monday to Saturday, 8.30am to 6pm. They may be able to give you a foodbank or fuel voucher.

If you’ve run out of money as your benefits have stopped, our emergency support scheme may be able to help with one-off payments. Find out about the emergency support scheme

If you need help with your mental health, find out where to get crisis support.