We collect your rubbish between 6am and 8pm and it might not be at the same time each week. 

If we miss your street 

It is likely the crew is running behind schedule, and they will catch up as soon as they can. You do not need to report this to us.  

We will know what has not been done and will aim to collect your rubbish by the end of the week, including the weekend. 

If we only miss you 

If your rubbish has not been collected on your scheduled day, please report it within 24 hours and our crews will return to empty it. 

Report a missed collection

If we put a red tag on your recycling 

If there are items that cannot be recycled or composted in your recycling we'll put a red tag on it and collect it with your general waste instead. 

Find out what happens if you put the wrong items in your recycling.