Welcome advice and information about the Royal Borough of Greenwich
Welcome to the Royal Borough of Greenwich!
To download a printable version of this page please follow this link.
To help you settle in and make the most of what living here can offer you, please use this online welcome pack to help you access local services and contact the council. It includes information on local facilities, community support available, contacts for main council services, and local travel options in Royal Greenwich.
You will also find important information about how to access to healthcare, education and welfare services, as well as a short guide to claiming financial support from the government – known in the UK as ‘benefits’. Information about the local Council, services, events and activities in the borough can be found on our website and by signing up to our email newsletter.
The local area
Welcome to the United Kingdom. You are in the Royal Borough of Greenwich, located in the south-east of the city of London.
Royal Greenwich has three main town centres:
-
Greenwich
-
Woolwich
-
Eltham
Royal Greenwich is world-famous as the location of the Greenwich Mean Time (GMT) on which all world times are based.
Royal Greenwich was one of six host boroughs for the 2012 London Olympics and events were held at the Royal Artillery Barracks (shooting), Greenwich Park (equestrianism) and The O2 – the former Millennium Dome (gymnastics and basketball). It is also the home borough of professional football club Charlton Athletic.
Royal Greenwich is a Borough of Sanctuary and is proud to welcomes refugees, migrants and asylum seekers from all over the world. We aim to make life safe and provide a community for all our residents. The borough has a rich mix of diversity and multiculturalism, with over 90 different languages spoken by local residents. White British nationals make up 52.3% of the Royal Greenwich population. People of various ethnicities, including Nepalese and Black Caribbean, make up the other 47%. Fifty-two percent of the population in the borough are Christian. Muslims constitute 6.8% of the district's population.
Royal Greenwich has many different types of public transport. You can use public transport to travel to the centre of London in 25-30 minutes. You can also travel to some of the neighbouring areas of Kent such as Dartford and Gillingham, and even visit the seaside on the Kent and Essex coastlines. How to pay You can obtain free maps most at Rail/ DLR or Underground stations.
There are several departments and services that the local authority provides to residents within Royal Greenwich: The main phone number for the local authority is 0208 854 8888 (9am to 5pm, Monday to Friday). Address:
Royal Borough of Greenwich Service Centre
The Woolwich Centre
35 Wellington Street
London
SE18 6HQT
Across the UK, there are five stages of education: early years, primary, secondary, further education (FE) and higher education (HE). Education is compulsory for all children between the ages of five (four in Northern Ireland) and 16. The Council's School Admissions Service helps parents find places for children in primary and secondary schools within the borough. The UK Government's education hub is a site for parents, pupils, education professionals and the media that captures all you need to know about the education system.
Some children aged two are entitled to 15 hours a week of free early learning in a nursery school or class or with a childminder (during the school term). See if your child is eligible. You can also contact the Families Information Service on 020 8921 6921 or fis@royalgreenwichgov.uk. Children aged three to four are entitled to 15 hours a week of free early learning, with some children in households where parents are working entitled to 30 hours a week (during the school term). These educational services are available in nurseries, most schools and with childminders. Telephone: 020 8921 3877
School Admissions Service The Council has lots of information available to help you apply for a school place for your child. Telephone: 020 8921 8043 Email: school-admissions@royalgreenwich.gov.uk Post 16 admissions guidance All 16 to 18 year-olds who live or attend school in Royal Greenwich have the right to attend a post6 education centre in the borough provided they: Find out more information about post 16 education and training. Adult learning courses and opportunities There are a wide range of learning courses available for adults of all ages, including courses that are just for fun and courses that lead to a qualification. Find out more
The Families Information Service offers help and advice on a range of issues that affect you and your family. The free service is open to anyone in Royal Greenwich with children up to the age of 19 (or up to 25 for families with disabled young people). You can get information about: Support available There is also support available to help you to manage your child's behaviour, help if are experiencing domestic abuse, or if you or a family member need support with your health. Contact Families Information Service Telephone: 020 8921 6921 Email: fis@royalgreenwich.gov.uk
If you are living with a sponsor under the Homes for Ukraine scheme, there are some things you may need to think about. Your sponsors will want to support you as much as possible, but they will also have the need for privacy at times and will have other responsibilities and duties in their lives, such as work and family life. Talking things through clearly and honestly, while being open about your boundaries, is really important. Your sponsors may ask about your experiences in Ukraine, and you may not want to talk about this. That is ok. It is important to respect each other's privacy, and not feel the need to talk about things you do not feel comfortable sharing. We all make mistakes sometimes, and if you cross a boundary just apologise and move forward. Your sponsor should not be charging you rent under the Homes for Ukraine scheme. But they may ask for a small contribution towards bills. If you have any issues with your sponsor, please contact the Council's Housing Inclusion Team as soon as possible by calling 020 8921 2863.
English for Speakers of Other Languages (ESOL) courses cater for people of all levels, who would like to improve their English speaking, listening, reading and writing, and/or gain qualifications to prove their level of proficiency in the language. For information on available courses in Royal Greenwich please contact: London South-East Colleges Rozalina Semerdjieva, Career Pathway Manager ESOL, Greenwich Telephone: 02039544341
We hope that people accommodated under the Homes for Ukraine scheme are able to settle well and live happily in Royal Greenwich. However, in the event of any difficulties with a sponsorship placement or if you are worried about becoming homeless, please contact the Council's Housing Inclusion Service. If a sponsor placement cannot be sustained, the Council will try and find a new sponsor for guests from Ukraine. Either fill out our online form, or call 020 8921 2863 (Monday to Friday, 9am to 5pm) for out of office hours, call 020 8854 8888.
Adults and older people who live in the Royal Borough of Greenwich can access a range of different services and support from short-term assistance and rehabilitation, to long-term help if they are affected by chronic health conditions. Find out more. To request a care assessment, you will need to contact: Adult Social Care Telephone: 020 8921 2304
The Council has a key duty to keep children safe and promote children's well-being, along with education, health and other government and voluntary sector agencies. If you have serious concerns about the safety or well-being of a child, (age 0 to 18), or require assistance to keep your children safe you are required to contact: The Children's Services Referral team: 020 8921 3172 Emergency Duty Team (out of office hours only): 020 8854 8888
These services are open to everyone whatever your gender, religion, sexual orientation or ethnicity. The GDVA will do everything it can to help you, if you are suffering from domestic abuse. Find out more. Email: info_gdvah4w.co.uk Telephone: 0208 317 8273 Referrals: referrals@h4w.co.uk
You may be eligible for one or more of the following assisted travel schemes available for disabled and elderly people: There are other travel schemes available for war pensioners, people on jobs-related benefits, people looking for work and disabled people who are in work. Support on public transport Transport for London offers a free travel mentoring service, which supports disabled people to travel independently on public transport. Find out more information about the mentoring service. Proof of disability To have rights under the Disability Discrimination Act 1995, a disabled person must show that he or she meets the definition of disability. If you need proof of your disability to be exempt from paying VAT when purchasing equipment for health purposes, you can contact the Council's mobility team. Contact Mobility team Second floor Telephone: 020 8921 2387
The Woolwich Centre
35 Wellington Street
London
SE18 6HQ
Environmental health is a department in the Council which must monitor housing conditions in the area, including private rented properties. Find out more. Contact the team Environmental Health Telephone: 020 8921 8157
Fourth floor
The Woolwich Centre
Wellington Street
London
SE18 6HQ
The Woolwich Centre library has 100 computers for free public use and facilities including self-issue service for books, CDs and DVDs. There are also libraries across the borough. The Woolwich Centre Library Telephone: 020 8921 5750 Open: 9:00am to 5:30 pm
35 Wellington Street
London
SE18 6HQ
You can use a register office to: Contact Register Office Births, Deaths and Marriages Opening times: Monday to Friday 9am to 5pm. Telephone: 020 8921 5015
Woolwich Town Hall
Wellington Street
Woolwic
SE18 6PW
Royal Greenwich Welfare Rights Service If you have any questions or would like to speak to an adviser, please call the public advice line listed below. You can also get advice from an independent debt adviser through the Money Adviser Network. Contact Advice and Benefits Advice and Benefits Telephone: 020 8921 4900
The Woolwich Centre
35 Wellington Street
London
SE18 6HQ
Having a UK bank account is essential for receiving benefits. A useful guide to opening a bank account for refugees has been put together by Refugee Council. Whilst you will not have refugee status in the UK; the online guidance will still be useful. You may need to ask your sponsor for help with the following: Some UK banks have put special provisions in place for arrivals from Ukraine - see the list below. Banks with schemes for Ukrainians:
The National Health Service (NHS) is the system for providing public health services in the United Kingdom. The NHS provides a range of healthcare services, the vast majority of which are free-of-charge to people in the UK. You have to pay for some prescription drugs, dental and eye care, but these are not expensive and some people are exempt from paying. To get healthcare assistance, you need to register with your local the GP (General Practitioner). There are many GP practices in the borough, and you can register yourself and your family for free. Hospital care is free for everyone, and you can go to any hospital. Find out more about how the NHS works (guides are available in Ukrainian and Russian). The main hospital in the borough is the Queen Elizabeth Hospital in Woolwich. It has an Accident and Emergency (A & E) department and is open 24 hours a day, seven days a week. Address: You can call NHS 111 for urgent medical advice and assistance. In an emergency, always call 999. Switchboard: 020 8836 6000 Main Reception: 020 8836 4593 / 020 8836 4688 Outpatient Appointments: 020 8333 3216 PALS (Patient Advice and Liaison Service): 020 8836 4592 Mental health support In the UK, it is quite common for people to seek care for their mental health. Anxiety post-traumatic stress disorder and depression are the most common problems. Your doctor (GP) is trained to give guidance and treatment on emotional and mental health, as well as physical health. For further support contact the charity Mind on 0300 123 3393 or the Samaritans on 116 123. Email: jo@samaritans.org Sexual and reproductive health You can access free sexual health services through the NHS. If you would like information about sexual health, speak to your GP. Contraception can help you avoid unwanted pregnancies. In the UK, you can ask your doctor for a contraceptive method that suits you. This is just between you and your GP and will not be shared with anyone else.
Stadium Road
London
SE18 4QH.
Citizens Advice Bureau is a free organisation in the UK that gives independent and impartial information and advice to help people with financial and legal problems. Address: Old Town Hall Greenwich Advice Line: 080 8278 7965 (lines are open Monday 10am - 1pm, Tuesday 2pm - 4.30pm, Wednesday 10am - 12pm and 2pm - 4.30pm, Thursday 2pm - 4.30pm)
Polytechnic Street
SE18 6PN
The LRMN is a drop-in service offering free advice and practical support to refugees, asylum seekers and migrants. It offers weekly specialised advice on immigration, housing advice, advocacy, accessing employment and healthcare, support for survivors of domestic abuse, food parcels, a shared hot lunch, etc. The visitor center in Woolwich is open every Tuesday from 10:30 am to 13:30 pm. Address: Telephone: 020 8694 0323 Email: info@lrmn.org.uk
Woolwich Community Centre
Leslie Smith Square
Woolwich
London
SE18 4W
The centre provides free and independent legal advice to Royal Greenwich residents and specialises in employment law, immigration law and welfare benefits. Advice Line: 0208 854 8848 Email: info@pclc.org.uk
GrIP is an independent community organisation in Royal Greenwich which runs projects to tackle racism by promoting fairness, respect, inclusion and change. GrIP offers great volunteering and training opportunities for anyone who wants to get involved. For enquiries on voluntary opportunities at GrIP, please visit their website.
The HER Centre The Her Centre offers survivors of domestic abuse free and confidential support, counselling, weekly drop-in sessions, advice and training in the following areas: Phone number: 0203 260 7715 / 0203 260 7772 Email: info@hercentre.org
Live Well Greenwich is a partnership approach, led by Royal Greenwich Public Health and Wellbeing, to support local residents to live healthier, happier lives for longer. It does this through working together with local partners, services and communities themselves, to address a whole range of things that affect our physical and mental health. Read more about our partnership programmes, services and public health campaigns. Call the Live Well Greenwich Line on 0800 4704831 for signposting and support to get help with: The Live Well Greenwich phone line is a FREE helpline staffed by local, trained health and wellbeing advisors. Open: Mon-Thurs 8.30am-7.30pm, Fri 8.30am-5.30pm, Sat 9am2 noon (a message can be left outside of these hours)
The Big Red Bus Club is a family wellbeing centre in the heart of Charlton Park, which provides a range of family-led projects to support your whole families health and wellbeing. One local programme is the Ukrainian Under Fives Playgroup on Fridays, 10am2pm. The playgroup is run by local Ukrainian mums and is a chance to meet other families from the same community. The group also organises funday trips, community activities and regular Ukrainian / English language activities for the whole families. The under fives playgroup run an ESOL class called 'speak up', Mondays 10am2pm, and is for parents who would like to practise English with their children or babies. With an ESOL tutor in the group, the class is a great introduction to English before starting more formal ESOL courses in the borough. For more information, email Janina and Olga on janinawelburn@thebigredbusclub.org.uk Address: Big Red Bus Club, Cemetery Lane entrance of Charlton Park
Home-Start Greenwich is a local charity which offers support and help for families with young children in the Royal Borough of Greenwich. How we can help! Offer a space to come and access support at the Glyndon Community Centre, 75 Raglan Road, Plumstead, SE18 7LB, every Monday From: 9:30am - 11:30am. For further information contact Nadine Jalloh, Well-Being Manager, at Nadine.jalloh@homestartgreenwich.org.uk or Tetyana Konte, Data Coordinator, at Tetyana.konte@homestartgreenwich.org.uk
Emergency Contact Numbers