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Your views are important to us

If you have contacted the Royal Borough of Greenwich about an issue and you aren't happy with the way it was handled, you can make a formal complaint.

Fill in our complaints form

How your complaint will be handled

When you make a formal complaint, we will send you an acknowledgement within five working days.

Your complaint will be investigated by a senior manager, who will respond to you within 15 working days.

If you remain dissatisfied, your complaint will be reviewed by a more senior manager. You may be asked for more information. We will respond to you within 20 working days.

Additional complaints processes

For some services, there are different complaints processes.

These include:

Taking your complaint further

If you are still not satisfied with our response, you can contact an ombudsman, which investigates complaints about local councils. These services are independent, impartial and free.

The ombudsman will normally only consider your complaint after you have given us the opportunity to resolve matters for you.

Resolving a problem

If you haven't contacted the Council yet, the quickest ways to resolve a problem with a service are to:

We record information and use the feedback to help improve our services.

View the Royal Borough of Greenwich's complaints policy