If you disagree with the Royal Borough of Greenwich's decision on your Housing Benefit and Council Tax Support claim, you can take any of the following actions:

• ask for an explanation of the decision
• ask for a review of the decision
• appeal to an independent tribunal.

You must do it within one month of the date on your decision letter.

Ask for an explanation of the decision

Use this option if you don't understand how we worked out your Housing Benefit and Council Tax Support claim or you want to know more about any part of the calculation.

We'll send you a written statement explaining how we made our decision.

If you still don't agree with the decision, you can ask the Council to review the decision or you can appeal against the decision.

Email benefits@royalgreenwich.gov.uk

Ask for a review of the decision

Use this option if you think the council has made a mistake and want your claim to be looked at again.

We'll review our decision and then either change the decision or inform you that the original decision has not changed.

If you still don't agree with the decision, you can appeal against the decision.

Email benefits@royalgreenwich.gov.uk

Appeal to an independent tribunal

You can do this without first asking for an explanation or a review of the original decision.

There are different procedures for appeals relating to Housing Benefit claims and appeals relating to Council Tax Support claims.

For Housing Benefit, we'll submit your appeal to HM Courts and Tribunal Service. You'll be sent notification of receipt of your appeal.

For Council Tax Support, you need to submit your appeal to the Valuation Tribunal.