Checking your documents  

We’ll check we have all the documents we need from you. We may ask you for more information.  

Understanding what’s happening  

We’ll book a phone call to talk about your situation. 

This helps us to check:  

• if we can help you 
• the best way to help you  

Once you’ve applied for help, we’ll book a date to call you. 

Find out more about what we must check in Shelter’s guide on housing rights. 

While you wait for your phone call 

We recommend you look for somewhere new to live. This helps you: 

• know what you can afford 
• have more choice over where you live 
• find somewhere that meets the needs of everyone in your household

Information and advice about finding somewhere to live.