Wellbeing phone calls

We are offering a temporary 'wellbeing call' service to patients who have been identified as at high risk or vulnerable, during the COVID-19 pandemic, by their GP, due to long-term health conditions and other factors.

The wellbeing calls will signpost patients to the Royal Greenwich Community Hub for practical support, including food deliveries, prescription collections, financial assistance and telephone befriending. Clear health and wellbeing messages will also feature and residents will be encouraged to contact their GP with any health concerns, including the management of their long-term conditions.

If you receive a call, your GP has agreed to share your telephone number with us so that we can help the local NHS.

These calls will display as 020 8921 3100 on modern phone devices.

When our volunteers call on behalf of a resident's GP, they will always:

  • identify themselves and say which council department they are calling from
  • identify which GP or health centre they are calling on behalf of
  • ask for your date of birth, to confirm they are speaking to the right person.

Our callers will never:

  • offer to sell you anything
  • ask for any financial information.

Only information that you ask our volunteers to share will be passed onto your GP.

Unfortunately, criminals are exploiting the COVID-19 pandemic to scam the public, so be cautious and listen to your instincts and check with family and friends before accepting offers of help, if you are unsure. We have put together some information about avoiding scams and how to report them.