Housing repair service

We are running a reduced housing repairs service until Wednesday 29 May due to industrial action. We will deal with emergencies as normal but may contact you to reschedule pre-booked appointments.

What are Recognised Tenants' Associations?

Recognised Tenants' Associations (RTAs) allow leaseholders and tenants to have a say in what happens to their estate or building.

Once set up and recognised, RTAs have the right to:

  • nominate a contractor on major works programmes
  • appoint a surveyor who may access relevant documents
  • be consulted before a managing agent for their estate or block is appointed or has their appointment renewed
  • request an audit
  • represent a tenant or group of tenants at a Leasehold Valuation Tribunal.

RTAs must represent at least 60 per cent of the homes in the block or area that are owned by leaseholders.