Animal welfare licence appeals and re-evaluations

Appeals against the awarded star rating

If a you are a licence holder who disagrees with the star rating awarded, you can make an appeal.

We would encourage you to first discuss it informally with the inspecting officer so they can explain how the rating was worked out. This may help resolve the matter without the need to lodge an appeal. These discussions do not form part of the formal appeal process and do not change the deadline within which an appeal must be lodged.

If you want to make a formal appeal, you must be submit it to us within 21 days of the licence being issued. The coucil then has 21 days from the date we receive the appeal to consider it and send you a decision.

Make an appeal by post or email to the Licensing Team at the address below.

We will determine the outcome of an appeal by considering the paperwork associated with the inspection and the past record of the business. In some circumstances, we may make a further site visit. The costs of any additional inspections related to the appeal will normally be borne by the applicant unless it results in a higher rating being awarded.

If you disagree with the outcome of the appeal you can follow the council's complaints procedure (including taking the matter to the Local Government Ombudsman where appropriate) if you consider that our service has not been properly delivered.

Animal licence appeals process.


Where a licence holder accepts the star rating awarded to them, but wishes to be re-assessed (i.e. following improvements as discussed with the inspecting officer), they may request a re-evaluation of their star rating. The licence holder should submit their request in writing, along with any supporting documentation. We charge a fee of £290.04 to cover our administration and inspection costs. The premises will be re-inspected and a new report commissioned. Where appropriate, a new star rating will be awarded and may result in an extension in the licence period if the higher star rating allows for it.

However, licence holders should be aware that if a licence is due for renewal, it may be more cost effective to wait until their renewal, rather than seeking a re-evaluation. As with appeals, if the licence holder disagrees with the outcome of the re-evaluation, it can be challenged by way of judicial review, or through the council's complaints procedure.

Appeals against a decision to refuse or revoke a licence

If the council revokes or refuses to grant or renew an Animal Welfare Licence, the applicant has the right to appeal the decision to the First-Tier Tribunal. This must be made within 28 days of receipt of our notice of decision. Information on how to make the appeal (