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If you're struggling to pay your council tax bill, call the Council Tax team straight away, on 020 8921 4147. 

How we can help

When you call us, we’ll ask you about your income and we’ll check if you’re eligible for Council Tax Support or a discount. 

Based on what you tell us, we may be able to: 

  • spread your payments over 12 months instead of 10
  • refer you to the welfare benefits team
  • agree a payment arrangement to help you pay the current year’s bill by the end of the financial year
  • reduce your payments for a short time in exceptional circumstances
  • agree a longer payment arrangement if you have council tax debt from the last financial year.

If you do not pay your council tax, you could face extra costs and court action.