Request an anti-social behaviour review

The community trigger gives you the right to ask for a review of the response to an anti-social behaviour problem that you have reported at least three times before.

At least one of the reports must have been made within the last six months. Each report must have been about something that had happened within the month before you reported it.

The three reports can be to the same service (such as the Royal Borough of Greenwich, the police or a housing association) or to two or more different services. 

Use the anti-social behaviour community trigger

Please note: You cannot use the community trigger to report a new case of anti-social behaviour.

What happens after you request the community trigger

The Royal Borough of Greenwich, police and NHS Clinic Commissioning Group share a duty under the act to carry out a review of the work done on an anti-social behaviour problem.

  1. When you submit your form you'll receive an automated response with a reference number and details of what happens next
  2. Within two working days, you'll receive a formal acknowledgment by letter
  3. Within four days of your application, we'll let you know whether your case qualifies for a review, and if not, why
  4. If your case meets the trigger criteria, a trigger panel will meet within 15 days of your application to review the anti-social behaviour and any actions taken. The review will consider the role of every service that has contributed to resolving the matter, or that could do so
  5. There'll be representatives from at least three services. The chair of the panel will be a manager from a service that hasn't been involved with the case
  6. The chair will write to you within two days after the panel meeting to let you know of the decision, and what you can do if you're unhappy with the outcome.

Further information on how the community trigger operates

Community trigger cases in Royal Greenwich

The following table shows a summary of community trigger use, and the outcomes. The community trigger came into effect on 20 October 2014. The table is updated yearly.

Summary of community triggered anti-social behaviour reviews
Period Applied Did not qualify Review panels held Reviews resulting in recommendations
1 April 2016 to 31 March 2017 16 15 1 1
1 April 2017 to 31 March 2018 13 9 4 4
1 April 2018 to 31 March 2019 4 1 3 3
1 April 2019 to 31 March 2020 6 1 5 5
1 April 2020 to 31 March 2021 19 14 5 5
1 April 2021 to 31 March 2022 16 16 0 0
1 April 2022 to 31 March 2023 13 7 6 6
1 April 2023 to 31 March 2024 25 16 9 9

The community trigger is a process introduced by the Anti-Social Behaviour, Crime and Policing Act 2014 (Legislation UK website).