Checking your documents  

We'll check we have all the documents we need from you. We may ask you for more information.  

Understanding what's happening  

We'll talk to you about your situation. 

This helps us to check:  

• if we can help you 
• the best way to help you  

Find out more about what we must check in Shelter's guide on housing rights. 

How we can help depends on your situation. Find out what we can help you with.