We'll give you help based on your situation.  

We'll tell you what you need to do and how we'll support you.  

Depending on your situation, we'll either:  

• give you advice about how to return home, if it's possible 
• give you advice about finding a new home  
• offer you a short-term place to stay while you find a new home 

We'll talk to you about what options are realistic for your situation.  

You are much more likely to be able to rent privately than to get a social housing property. Most people will be on the housing register for years and may never get a social housing property.  

Help to find a new home

We'll help you find a private rented home. This is when you rent from someone who owns the home you live in, known as a 'private landlord'.  

Your housing officer will work out the best way to help you do this. 

Our help may involve:  

• giving you advice about how to deal with debt and make a budget 
• giving you advice about how to apply for benefits 
• showing you how to search for a home that fits your needs 
• discussing how looking in areas outside London will make it easier to find a property 
• discussing other organisations that can help 
• paying your deposit if you meet the criteria

If we can offer you temporary accommodation

This will be a short-term place to stay. It cannot always meet all your household's preferences. You may need to: 

• move out of the borough or London 
• move at short notice multiple times 
• stay somewhere with limited cooking facilities 
• share with other people, for example, in a hostel 
• rehome your pets