Find out who can repair your problem if you're a leaseholder

If you are a leaseholder, you are responsible for most repairs to the inside of your home.

We are responsible for the structure and the outside of the building and shared parts of the building (for example, communal staircases).

Inside your home

Type of problem	We are responsible for fixing	Leaseholder responsible for fixing
Internal decorations	No	Yes
Floors, stairs, ceilings, doors, woodwork and partitions inside your home	No	Yes
Fixtures and fittings (for example, kitchen cupboards)	No	Yes
Baths, sinks, showers, toilets, taps and pipework	No	Yes
Heating and hot water systems	No	Yes
Glass in windows	No	Yes
Window frames and sashes	Yes	No
Locks	No	Yes
Doors and door frames	No	Yes
Leaks going into other properties, including any damage caused by the leaks	No	Yes

In communal (shared) areas

Type of problem	We are responsible for fixing	Leaseholder responsible for fixing
Communal doors and cupboards	Yes	No
Window frames and sashes	Yes	No
Decoration to shared areas (for example, communal staircases)	Yes	No
Lifts and door entry systems, including servicing	Yes	No

Outside your home

Type of problem	We are responsible for fixing	Leaseholder responsible for fixing
Fencing and gates that you do not share and are marked with a T on your lease plan	No	Yes
Exterior walls	Yes	No
Roofs and chimney stacks	Yes	No
Foundations	Yes	No
Decoration to external areas	Yes	No
Gutters and outside pipes	Yes	No
Gas, water and electricity pipes that only serve your home (for example, pipes after the stopcock)	No	Yes
Gas, water and electricity pipes going up to your home (for example, pipes up to the stopcock)	Yes	No

If your problem is not listed in the table

If you are not sure who can repair your problem or you need any more information, please email the Home Ownership team: home.ownership@royalgreenwich.gov.uk