Leaseholders are usually responsible for fixing and maintaining anything inside the home. If you are a leaseholder we can only help you to repair the building structure, and some things in communal areas; communal areas include things like stairs and landings, door entry systems, or lighting, drains, doors and windows in shared spaces.

Find out what we can and can't help you to repair before you report a problem to us. 

Tell us about a problem

You can tell us about a problem in two ways: online or over the phone.

If your problem is not urgent, the easiest way to request a repair is by reporting your problem online. 

Report your problem online

If your problem is urgent, please call us so that we can help you as quickly as possible. Urgent problems are things like a leak that won't stop, or a total loss of electricity.

  • 020 8921 8900 Monday to Thursday, 9am to 5.30pm, and Friday, 9am to 4.30pm
  • 020 8854 8888 at all other times

If you're not sure whether your problem is urgent or not, you can look at some examples.

Repairs you may have to pay for

By law, we have to speak to leaseholders before we do work that will cost over a certain amount as you will have to pay your share of the cost.