If you have already reported a problem and asked us to repair it, you can ask us for an update; for example, if you requested a repair and you haven't heard back from us in over 5 working days, or we came to inspect your problem and you haven't had a follow-up appointment booked in, you can ask for an update.
If you have been given a 'job number' or reference number for your repair please let us know what it is when you contact us; it will help us find your information more quickly.
Contact us online
The easiest way to get an update is to fill in this short form. We will reply to you within 5 working days.
Call us
You can also call us for free to ask for an update.
Updates on gas problems
- Royal Greenwich Building Services: 0800 317715
- K&T Heating Services: 0800 0434726
Updates on everything else
Royal Greenwich Building Services: 0800 0521183