Housing repair service

We are running a reduced housing repairs service until Wednesday 29 May due to industrial action. We will deal with emergencies as normal but may contact you to reschedule pre-booked appointments.

If you have already reported a problem and asked us to repair it, you can ask us for an update; for example, if you requested a repair and you haven't heard back from us in over 5 working days, or we came to inspect your problem and you haven't had a follow-up appointment booked in, you can ask for an update.

If you have been given a 'job number' or reference number for your repair please let us know what it is when you contact us; it will help us find your information more quickly.

Contact us online 

The easiest way to get an update is to fill in this short form. We will reply to you within 5 working days.

Get an update online

Call us 

You can also call us for free to ask for an update. 

Updates on gas problems 

  • Royal Greenwich Building Services: 0800 317715 
  • K&T Heating Services: 0800 0434726 

Updates on everything else 

Royal Greenwich Building Services: 0800 0521183