When to use this form
Use this form if you would like an update about a repair you have already requested from us.
If you are calling because your problem has become an emergency, please do not use this form and call us instead. If you are unsure whether your problem is an emergency, please check the repairs page.
If you would rather speak to us on the phone
You can also call the Housing Repairs team on 0800 052 1183.
If you are requesting an update for a problem with your gas, please call the Gas team directly on 0800 317 715.