Repairs we charge for

We may charge you to repair any problems or damage caused by you; for example, if you lose your key or break a window. These are called rechargeable repairs.

How we charge 

Charges are based on a fixed price list. This means everyone pays the same for the same problem. 

When you will pay 

In most cases, you must pay for the repair before we arrange it, unless we agree that you can pay afterwards. 

If everyone in your home is under 16 and over 65 years of age, you can choose to pay before we start or pay when we have finished. 

If we agree that you have a good reason to not pay straight away, we will carry out the work and send you a bill when we have finished.