Find out who can repair your problem if you're a tenant
Whether we can help you with a repair or not depends on the type of problem you have, and whether you are a council tenant or a leaseholder.
If we are not responsible for repairing your problem, you will need to fix it yourself or hire someone to do it for you. Learn more about how to do this.
Building structure
| Type of problem |
We are responsible for fixing |
Tenant responsible for fixing |
|
Roof and chimneys
|
Yes |
No |
| Walls and ceilings |
Yes |
No |
| Minor plaster cracks |
No |
Yes |
Heating and power
| Type of problem |
We are responsible for fixing |
Tenant responsible for fixing |
|
Gas installations for heating and hot water (for example, boilers)
|
Yes |
No |
| Gas and electric fires and heaters |
Yes (if we installed it) |
Yes (if tenant installed it) |
Plumbing and sanitary
| |
We are responsible for fixing |
Tenant responsible for fixing |
| Baths, basins and sinks |
Yes |
No |
| Toilets and cisterns |
Yes |
No |
| Other plumbing |
Yes (if we installed it) |
Yes (if tenant installed it) |
| Plumbing connections to washing machines and dishwashers |
No |
Yes |
| Broken toilet seats |
No |
Yes |
Fixtures and fittings
| Type of problem |
We are responsible for fixing |
Tenant responsible for fixing |
| Flooring |
Yes (if we installed it) |
Yes (if tenant installed it) |
| Any fixtures and fittings you have installed (such as curtain rails, showers, doors and cupboards) |
No |
Yes |
| Any damage to fixtures and fittings caused by you, your guest, your pet or a company or tradesperson you hired |
No |
Yes |
| Ovens |
No |
Yes |
| Loose and broken edging to kitchen work tops |
No |
Yes |
| Light bulbs and fuses |
No |
Yes |
| Wiring and electrical fittings |
Yes |
No |
Doors and windows
| Type of problem |
We are responsible for fixing |
Tenant responsible for fixing |
| External doors and frames (for example, front door) |
Yes |
No |
| Internal doors |
Only fire doors (for example, kitchen) |
Yes |
| Internal door frames |
Yes |
No |
| Adjusting internal doors when new floor coverings are fitted) |
No |
Yes |
| Window glazing |
Yes |
No |
| Window frames |
Yes |
No |
| Gaining access or lost keys and fobs |
Yes (we may charge you for this. You may want to leave a spare set of keys with someone you trust) |
No |
| Draught excluders to doors and windows |
No |
Yes |
| Knobs, knockers, spy-holes, letter boxes and doorbells |
No |
Yes |
Communal and outside areas
| Type of problem |
We are responsible for fixing |
Tenant responsible for fixing |
| Steps and front paths |
Yes |
No |
| Garages and storage cupboards |
Yes |
No |
| Drains, gutters and rainwater pipes |
Yes |
No |
| Garden shed |
Yes (if we installed it) |
Yes (if tenant installed it) |
| Broken gate catches |
No |
Yes |
| Front fences |
Yes |
No |
| Rear fences |
Yes (only if they join public land or are unsafe) |
Yes |
| Door entry systems |
Yes |
No |
Other repairs
| Type of problem |
We are responsible for fixing |
Tenant responsible for fixing |
| White goods and appliances |
Yes (if we supplied them) |
Yes (if tenant supplied them) |
| Improvements and alterations made by you or previous tenants |
No |
Yes |
| Lifting flooring before we do repairs |
No |
Yes |