We’re committed to making our housing services accessible for everyone.
Why you might need extra support
Contact us if you, or someone you know, needs extra help with housing because of things like:
- bereavement or trauma
- disability
- financial hardship
- language barriers
- physical or mental health conditions
- risk of harm
- social isolation
- temporary situations like injury or pregnancy
You do not need to meet any criteria or eligibility to receive extra support.
How we can help
We can help if you’re finding it difficult to:
- manage your housing situation
- access support services
- bid for council properties
- deal with your finances, including benefits, budgeting and rent arrears
- use online services
We offer a range of services and adjustments to help meet your needs.
If you live in one of our properties
Our repairs service will:
- prioritise repairs that affect health conditions, like treating damp and mould for people with asthma
- make adjustments for health conditions and individual needs during building works
- provide support during major works, like moving furniture or scheduling around individual needs
- carry out fire safety checks and put in place personal emergency evacuation plans (PEEPs)
If you’re worried about your safety or someone else's
We can arrange welfare checks or refer you to our safeguarding team. If you prefer, you can contact them direct:
- for adult safeguarding, email AOPS.Contact.Officers@royalgreenwich.gov.uk
- for children’s safeguarding, email mash-referrals@royalgreenwich.gov.uk
How we’ll work with you
Appointments and visits
We offer:
- flexible appointment times
- home visits if you cannot travel
- female workers if requested and available
Letters and printed documents
We can provide:
- large print
- braille
- easy-read
- translations
- help with reading and responding to letters
Phone support
We offer:
- support for hearing impairments on our phone lines
- interpretation and translation services, including British Sign Language
- to call you back if you’re not available or timing is not suitable
Working with other organisations
We work with trusted partners to offer extra support:
- Greenwich Carers Centre – emotional and practical support for unpaid carers
- Greenwich Supports - help with money, housing, and family support
- Live Well Greenwich - wellbeing support, food access and social prescribing
- METRO – equality and diversity charity offering health, community and youth services
Your rights and our commitment
If you need help, contact us.
We treat everyone with dignity, respect and fairness.
We’re here to listen, support and make sure your housing experience is safe and inclusive.
We follow the Equality Act 2010 and other laws to ensure you’re not disadvantaged because of your circumstances.
Our policy
Read our Housing and Safer Communities Vulnerability Policy:
Contact us
When you contact us about your housing needs, we’ll ask open and respectful questions to understand your situation. If you prefer, you can nominate someone to speak on your behalf.
Contact us:
- by email: contact.centre@royalgreenwich.gov.uk
- by phone: 020 8854 8888
- in person at: The Woolwich Centre or The Eltham Centre