Tell us someone has died

It can take up to 21 days for us to process your application and decide if you're eligible.

We may ask you for more proof.

If you're eligible for the exemption, we'll send you an updated bill.

You must tell us within 21 days about any change in your circumstances that may affect your entitlement to a discount or exemption. If you do not tell us, you could get a £70 fixed penalty.

If we decide you're not eligible, you can appeal our decision.