We do not usually investigate reports of everyday noises, like:
- noise that travels because of poor sound insulation, for example, footsteps from an upstairs flat
- washing machine or vacuum cleaner noise
- children playing
- aircraft noise
Sometimes, it may need more understanding and patience instead of intervention or formal action from us.
What you can do
You should talk to the person or business making the noise first, if you can. They might not know they’re causing a problem.
Find more advice about resolving neighbour disputes on GOV.UK.
Citizens Advice also has information about complaining about your neighbour.
You should also consider how your activities may impact on those around you. Read our guide on how to be considerate about noise.
When we can help
We can step in when people repeatedly make unreasonable noise that impacts their neighbours' enjoyment of their homes.
Check how we can limit and monitor noise from large construction sites.
Get help and report noise
You can tell us about a noise:
- by phone
- online
- on the Noise App
Report a noise by phone
To report ongoing noise, call: 020 8921 8921
Monday to Wednesday, 8am to 5:30pm
Thursday to Sunday, 8am to 2am
Report a noise online
You’ll need to create an account and sign in.
Use the ‘Requests’ option to report a noise.
Report a noise on the Noise App
You’ll need to create an account and sign in.
If you have an existing noise complaint, this makes it easier for you to report and submit recordings. Speak to your case officer before using the app or your recordings may not be authorised.
Download the Noise App for Apple devices
Download the Noise App for Google devices
Do not use the ‘message’ function after your request has been completed.
What happens next
We’ll often give advice and try to resolve the problem by writing to those making the noise.
We risk assess reports of noise and prioritise complaints where more than one neighbouring address is affected.