Royal Borough complaints

We need to hear your feedback on Royal Borough services, whether it is good or bad. That way we can improve our services.

We strive for excellence and aim to treat customers as we would wish to be treated ourselves. However sometimes things go wrong and when they do we aim to resolve these problems as quickly as possible and apologise.

Making a complaint

To make a complaint, download, print and complete the Customer Complaints form. When you have completed your form, you can hand the completed form in at any Royal Borough office or post it to the department where you think you received a poor service (where it will be dealt with by the Service Manager).

You can also post it to our customer services centre.

Compliments

We appreciate hearing your comments or feedback when you are happy with a service we provide. You can do this by filling out our customer satisfaction form.

You can email to the contact centre or post it to our customer services centre.

Complaint definition

The Royal Borough's definition of a complaint is as follows: "A complaint is an expression of dissatisfaction by one or more members of the public about the Royal Borough of Greenwich's action or lack of action, or about the standard of a service, whether the action was taken by the Royal Borough of Greenwich itself or a person acting on behalf of the Royal Borough of Greenwich."

If you need to complain in a different language, language lines are available in a number of Royal Borough buildings.

If you have any complaints or problems regarding this website only, please email the Webteam.