If you feel unheard about your child’s special educational needs or disabilities (SEND) or want support from an independent person, you can:
- get impartial and confidential advice and support
- ask for independent disagreement resolution or mediation
You may disagree with us about:
- our decision not to carry out an Education, Health and Care needs assessment
- our decision not to draft an Education, Health and Care Plan (EHCP)
- the provision outlined in the EHCP or any changes made to it
- our decision not to change an EHCP after a review
- the school named in the EHCP
- our decision to stop maintaining an EHCP
Contact SENDIASS for advice or support about the Education, Health and Care assessment process or a SEND decision.
Request mediation to resolve the disagreement
If you still disagree with the decision, you can contact Collis Mediation by:
- completing their online request for SEND mediation
- phoning 07715 958 290
- emailing info@collismediationltd.com
Mediation does not affect your right to appeal to the Tribunal.
How to appeal
You must contact the mediation service before appealing a decision.
If you’ve tried to resolve your concerns but still disagree with a SEND decision, you can:
- appeal against a decision with the First Tier Tribunal
- make a complaint about the process
Before you appeal, read our guidance on the mediation and appeal process:
Watch our video to learn about our EHCP process from requesting an EHCP to how decisions are made and how to appeal.
Read our SEND complaints guide for young people: