Managing your Council Tax online is now easier, with the launch of a new service that gives residents more control over their accounts, all in one place.
We have launched a new online Council Tax platform, making it easier for residents to view bills, check their account details and apply for discounts and exemptions, without needing to contact the council.
The new service offers a more reliable and convenient way to manage Council Tax, helping residents save time and access the information they need, whenever they need it.
Your Council Tax payments, discounts and exemptions won't change. If you pay by Direct Debit, your payments will continue as normal. You won't need to set anything up again or reapply for any discounts you already receive.
However, if you already have an online Council Tax account or receive your bills by email, you'll need to register for the new service to continue accessing your bills and account information online.
Councillor Rachel Taggart-Ryan, Cabinet Member for Finance and Resources, said: “We want to make it as easy as possible for residents to manage their Council Tax, at a time that suits them.
“Our new online service means residents can do more in one place, from checking their bills to applying for discounts and exemptions, saving time and making it easier to stay on top of their Council Tax. We know residents have experienced problems accessing the previous system, so we've brought forward the launch of the new service to get people back online sooner.
“And for those who prefer not to use online services, paper bills, postal forms and support from our Council Tax team will continue to be available."
Already have an online Council Tax account?
You'll need to create a new account to use the new service, even if you were registered on the previous system.
Your Council Tax records and existing payment arrangements will stay the same, but your old login details will no longer work.
The previous online platform is permanently closed, and all old online accounts will be deleted.
How to sign up to the new platform:
- Go to the Royal Greenwich website
- Select ‘My Account’
- Select ‘Council Tax’
- Select ‘Register’
- Fill in your details and create a password to set up an account
- Check your email and follow the activation link to complete your registration.
How to add your property
- Select ‘Add an account’ on your dashboard, and then select ‘Add service’.
- Select ‘Council Tax’ then ‘Continue’.
- Enter your Council Tax reference then select ‘Continue’.
- Answer the security questions to complete your registration.
- Once completed return to your dashboard and, go to ‘My Council Tax account’ and ‘Show details’ to view your property details or make changes to your account.