Coronavirus COVID-19: Latest updates

Many council services are reduced or disrupted. Check our coronavirus page for the most up-to-date information. Read the latest and sign up for updates.

Universal Support Team

If you have claimed Universal Credit, but are having difficulties managing your claim, the Council's Universal Support Team can offer you a face to face appointment to discuss your difficulties and help you try to resolve them.

The team can help with things like:

  • resolving payment problems
  • difficulties with deductions from your payments
  • difficulties managing your online account and learning to use a computer
  • problems budgeting your money.

COVID19: If you are unsure of what help is available to you in the current situation please call the Universal Support Team. We are experiencing a really high volume of queries and we will get back to you as soon as we can. If we can’t answer the phone, please leave a message and we will get back to you.

Contact the Universal Support Team

You can also call 020 8921 3333.