Universal Support Team
If you have claimed Universal Credit, but are having difficulties managing your claim, the Council's Universal Support Team can offer you a face to face appointment to discuss your difficulties and help you try to resolve them.
The team can help with things like:
- resolving payment problems
- difficulties with deductions from your payments
- difficulties managing your online account and learning to use a computer
- problems budgeting your money.
COVID19: If you are unsure of what help is available to you in the current situation please call the Universal Support Team. We are experiencing a really high volume of queries and we will get back to you as soon as we can. If we can’t answer the phone, please leave a message and we will get back to you.
You can also call 020 8921 3333.