Get help with your claim from the Universal Support Team
If you have claimed Universal Credit but are having difficulties managing your claim, the council's Universal Support Team can offer you an appointment to discuss your difficulties and help you try to resolve them.
The team can help with things like:
- resolving payment problems
- difficulties with deductions from your payments
- difficulties managing your online account and learning to use a computer
- problems budgeting your money
Email the Universal Support Team at universal-support@royalgreenwich.gov.uk
Please include your full name, address, contact number and a brief summary of the issue.