Skip to main content

Housing self-service account security

The Royal Borough of Greenwich takes the security of all customer information extremely seriously.

In order to protect the security of personal data held within the housing self-service system, the system will automatically time out after 10 minutes of inactivity.

Password and username reminders

If you forget your password, this can be reset and reissued automatically by selecting the 'I have forgotten my password' link on the log-in screen.

The password will be reset automatically and a letter sent to your registered correspondence address containing the new details.

If you do not receive this reminder within 10 working days, please contact us and we will then contact you using the details we have on record for you. You will be asked a number of security questions to confirm your identity to ensure that we only pass information to the correct customer.

Accessing housing self-service from a shared computer

If you access your housing self-service account using a shared computer, we advise that you log off and close the web browser before leaving the computer. This will protect your personal details from being seen by another user.

To log off, simply press the Log Off button in the top right of the housing self-service screen and then close the current web session, and ideally delete your browsing history.

The Log Off button looks like this: Housing self-service screenshot