Consultation process

We will consult you before we carry out any work that will cost you more than £250. We are required to do this by law.

We will also consult you about any long-term works that will go on for more than 12 months and cost you more than £100 per year.

How will I be consulted?

There are three steps that will be followed in all consultations.

Step 1 - notice of intention

A notice of intention will be sent to leaseholders and Recognised Tenants' Associations (RTAs). The notice will:

  • briefly describe the proposed works
  • give the reason why they are necessary
  • invite your comments.

Some schedules will invite leaseholders and RTAs to nominate a contractor to carry out the work.

You will be given 30 days to respond to the notice. The Royal Borough then has 21 days to reply.

Step 2 - notice of proposals or notice of estimates

This notice contains the estimates received for the work, and the estimated charges you will have to pay. It also includes a summary of responses to the notice of intention.

You will have 30 days to send any comments.

Step 3 - notification of reasons

This notification will be sent if the Royal Borough chooses a contractor who is not either of the following:

  • the lowest bidder
  • the contractor(s) nominated by the leaseholders.

It will explain the reasons why the choice was made.

It will also include a summary of replies to the notice of proposal.