We do not count care home or hospital residents when working out how many people live in a property. This is also known as being 'disregarded'.
Check who's disregarded for Council Tax.
If you're now the only adult living at the property because someone in your household moved into a care home or hospital, you could apply for a 25% single person discount.
If the property's now empty because someone's moved into a care home or hospital, it will be exempt from Council Tax.
You must pay Council Tax while you wait for us to decide if you're eligible for a discount. If you do not pay, we'll start the Council Tax recovery process.
Who can apply
You can apply if someone has permanently moved out of their sole or main home to receive care at a:
- care home
- nursing home
- hospital
What you need to apply
You'll need to fill in and send us the application form with proof that you're eligible for the discount or exemption.
Proof we need
A letter from the hospital or care home confirming the:
- person's full name and date of birth
- person will be there permanently to receive care
- date they moved in
- date they were transferred from hospital to a care home
- address and a contact name at the care home
Apply
Download and fill in the application form:
Send your application by post or email to:
Royal Borough of Greenwich
Revenues Service
The Woolwich Centre
35 Wellington Street
London SE18 6HQ
Email: counciltax@royalgreenwich.gov.uk
What happens next
It can take up to 21 days for us to process your application and decide if you're eligible.
We may ask you for more proof.
If you're eligible for the discount, we'll send you an updated bill.
You must tell us within 21 days about any change in your circumstances that may affect your entitlement to a discount or exemption. If you do not tell us, you could get a £70 fixed penalty.
If we decide you're not eligible, you can appeal our decision.