Caretaking Service Charter

Guidance for tenants and leaseholders

We created our Caretaking Service Charter to inform residents of how we keep estates clean and tidy.

The Charter highlights the responsibilities of our caretakers, tenants and leaseholders. It also explains the standards of cleanliness that residents should expect following a visit from our caretaking team.

Download the Caretaking Service Charter

Have your say on caretaking services

If you have any feedback, or would like to meet your local Caretaking Supervisor, email:

Get involved

We have tenants and leaseholders trained to carry out spot checks of our caretaking services. You can find out more about joining, by emailing:

Waste and recycling

If you're a council resident, you can arrange a free bulky collection using our special collection service.

Find out about bulky waste collections

We also offer advice on how you can reduce, reuse and recycle to minimise waste.

Find out how you can minimise waste