Help with paying housing charges

Having problems paying your council housing charges?

It is important that you tell us immediately if you have any problems paying your council housing rent and charges on time, whatever the reason.

Please telephone 020 8854 8888 and ask for your income officer or email

Pay your housing charges

Check your housing rent account on the self-service site

Housing Benefit for council tenants

We can give you advice on Housing Benefit. We may also be able to help you claim other welfare benefits.

If you are on a low income, you may qualify for Housing Benefit. If you need help to complete the Housing Benefit application form, please contact the Advice and Benefits team.

Housing Benefit does not cover your charges for water rates, heating, insurance, or a garage or shed if you rent it separately – you still have to pay for these yourself.

To help you estimate if you are eligible to claim benefits, you can use the online benefits adviser.

Use the online benefits adviser