Website issues
We're currently experiencing issues with our website. You may find information missing from pages. We're working to restore this as soon as possible. We apologise for the inconvenience.
If you have not used this service before, you'll need to set up your online permit account.
You'll need one document that shows your name and address. This must be dated within the last 3 months, such as:
You cannot use a driving licence as proof of address.
You'll also need one document to show proof of care, such as a:
If you cannot apply online, call Customer Services on 020 8921 4339.
We will check your application and send your new permit to you by post. If there's a problem with your application, we will contact you.