Volunteers who give up their time to help tourists and visitors explore the historic town centre have been praised by the Royal Borough of Greenwich, the Greater London Authority and Visit Greenwich.
The scheme was set up last summer in partnership with the council, the borough’s destination management company Visit Greenwich and the Volunteer Centre Greenwich to help people find their way to the historic town centre whilst the Cutty Sark DLR station is closed for essential escalator repairs. It was funded by the UK Shared Prosperity Fund (UKSPF), a central government initiative to invest in local areas.
The volunteers give up their weekends in all weathers to help visitors find their way during peak times. They also provide tourist information and advice about the many attractions and places of interest that Greenwich has to offer. One volunteer, Dodo Wong, said she enjoys helping people and visitors always appreciate being greeted by a friendly guide when leaving Greenwich station.
Councillor Jackie Smith, Cabinet Member for Inclusive Economy, Business, Greenwich Supports and Environmental Services, said: “As a UNESCO world heritage site, millions of people come to Greenwich every year to visit its world-famous park, shop at the market, immerse themselves in history and take in the scenic riverside views. We are extremely grateful to the volunteers who assist visitors find their way to the town centre and help keep Greenwich open for business.”
Howard Dawber, Deputy Mayor of London for Business and Growth, said: “Volunteers make an enormous contribution to London’s culture, economy and community life, and the residents of Greenwich have proven this by coming forward to support visitors during the station closure. Their enthusiasm and knowledge helps to keep the town centre vibrant and welcoming. We are pleased to have supported this scheme through the UKSPF and are grateful for the volunteers’ dedication to their borough.”
Barrie Kelly, CEO of Visit Greenwich, said: “About half of the visitors to Greenwich are coming for their first time. It’s really important that we provide a great welcome and direct them towards our incredible town centre and historic offering, especially whilst the main DLR station remains closed.”
Michelle Martin, CEO of Volunteer Centre Greenwich, said: “It is always inspiring to see the incredible response from local residents who volunteer across the borough, and this project is no exception. Their enthusiasm, warmth, and dedication shine through as they welcome and guide visitors with a smile. Their contribution plays a vital role in creating a positive and memorable experience for visitors.”
The volunteers have their expenses reimbursed and Novotel Hotel has also offered a helping hand by giving volunteers storage space, access to toilets and discounts on hot drinks. If anyone is interested in taking part, they can contact the Volunteer Centre Greenwich.