The Royal Borough of Greenwich’s adult social care services have been rated ‘good’ by the Care Quality Commission (CQC), recognising strong overall performance and the council’s commitment to supporting residents to live independently and safely.
The independent assessment highlights how services are helping people to remain in their own homes for longer, with a clear focus on promoting independence, wellbeing, and dignity.
The rating reflects the dedication of council staff and partners across the local health, community and voluntary sectors, working together to ensure residents’ health supports them in living their best lives and to tackle health inequalities across the borough.
The report identifies various key strengths, including:
- Helping people maintain independence and remain living at home for longer.
- Strong partnership working between adult social care, health services, voluntary organisations, and community groups to address health inequalities and improve outcomes for residents.
- Strong hospital discharge arrangements and reablement services supporting recovery and independence.
- The innovative Digital Health and Care Technology Service (DHACT), developed jointly with NHS partners, was highlighted as improving independence and supporting people to live safely at home.
- Strong focus on community safety and safeguarding, including effective partnership work around domestic abuse, self-neglect, homelessness, substance misuse, and exploitation.
- Political and Officer leadership across Adult Social Care was described as visible, approachable, and well engaged with communities, staff, and partnership forums.
Councillor Anthony Okereke, Leader of the Royal Borough of Greenwich, said: “This is an important milestone for the borough and a testament to the commitment of everyone involved in delivering care and support. We are determined to keep building on this progress and deliver even better outcomes for our residents.”
The council is clear about where improvements are needed and is already taking action. We are committed to continuous improvement and are already taking action to:
- Improve the timeliness of access to mental health support, advocacy services, and respite provision, particularly for unpaid carers, so support is consistently available when people need it most.
- Further improve support for autistic people, neurodivergent people, people with mental health needs and those with complex or sensory needs to ensure services are consistently responsive and tailored.
- Further improve accessibility, inclusion, and communication, particularly ensuring information, translation services and accessible formats better meet the needs of our diverse communities.
Councillor Mariam Lolavar, Cabinet Member for Health, Adult Social Care, and Borough of Sanctuary said: “We are proud of the progress made together over the past few years, and we’re focused on making services more accessible, more responsive and shaped by the people who use them. The next phase of our work is about turning these priorities into tangible improvements residents can see and experience. Our new Vision for Health and Adult Services will launch soon, and sets out how we will go further, working side by side with residents and partners to build services that truly support people to live their best lives.”
The council will continue building on this positive result, working alongside residents, carers, staff, and partners to strengthen services further and ensure people can access high-quality support that promotes independence, wellbeing and dignity. Our new Health and Adult Services Vision for 2026 to 2031, which sets out how we plan to do this, will be published soon, with four key priority areas:
- Prevention and early help.
- Community resilience.
- Specialist housing and accommodation.
- Partnerships for joined-up support.
The full assessment can be found on the Care Quality Commission’s website.
If you feel that you or a loved one need support to live independently or safely, you can ask for support from the council.