Tenants and leaseholders invited for views on new resident engagement policy

The Royal Borough of Greenwich wants to get feedback from council tenants and leaseholders on a new resident engagement policy. 

We have worked with some of our residents to produce a draft policy and we now want tenants and leaseholders to tell us how they would like the council to involve them. 

We’d like to know how they would like to get involved in the work of the council and how the council should involve and communicate with them in future. 

This would involve decisions related to work in and around their homes; the support we provide for those experiencing anti-social behaviour, hate crime or domestic abuse; how we manage parking on our estates; how we collect rent, service charges and leaseholder charges and the types of channels we use to communicate with them. 

A Royal Borough of Greenwich spokesperson said: “We want to ensure our communities feel heard and that we design our services around their needs. We want to hear from as many tenants and leaseholders as possible, so we can ensure our new policy captures what they think we should focus on.  

“If you’re a tenant or leaseholder this is your opportunity to help shape how we engage with you and involve you in decision-making so make sure you have your say.” 

Tenants and leaseholders are asked to provide feedback by completing the council’s online survey or coming along to any of the in-person survey completion sessions at a local advice hub:

• Wednesday 3 July from 10am to 12 noon
  St Mary's Community Centre, 180 Eltham High Street, SE9 1BJ
• Thursday 17 July from 10am to 12 noon
  Glyndon Community Centre, 75 Raglan Road SE18 7LB
• Monday 21 July from 10am to 12 noon
  The Forum at Greenwich, Trafalgar Road SE10 9EQ

The Community Participation Team will also be available to meet with and help residents complete the survey at an in-person event on Thursday 24 July at The Woolwich Front Room, 105 Powis Street, Woolwich, SE18 6JB from 3pm to 7pm. Refreshments will be available.

All survey feedback will be used to finalise the resident engagement policy for the borough’s tenants and leaseholders.  

If you would like to discuss this policy in more detail, please email  YOURVIEW@royalgreenwich.gov.uk for information. 

To take part visit www.royalgreenwich.gov.uk/tenant-leaseholder-survey

The deadline for responses is 27 July 2025 at 5pm.