At the Royal Borough of Greenwich, our values guide how we work with each other and with our communities.
They shape the culture of our organisation, influence how we make decisions, and ensure we provide the best possible service to our residents.
Each value is supported by simple behaviours that help us live those values every day.
Improving residents' lives and opportunities
- Listens and learns from residents to improve results
- Makes sure residents are well informed on things that affect them
- Helps residents understand what other services the Council provides and how to access them
- Communicates in plain English (doesn’t use jargon)
- Prioritises residents’ needs over the Council’s convenience
Demonstrating respect fairness
- Treats everyone they meet as equals, with respect, fairness and dignity
- Makes time to listen to people carefully
- Puts themselves in other people’s shoes to understand what they’re thinking and experiencing
- Ensures people feel safe and respected
- Speaks up when someone’s treated unfairly or without respect
Taking ownership
- Does what they say they’ll do on time
- Apologises when something’s gone wrong, and personally looks to sort it out
- Is clear and honest about what can and can’t be done
- Looks for different ways of achieving what’s needed (rather than saying ‘can’t’)
- Goes the extra mile when needed
Doing things better
- Keeps looking for ways to do things better, faster or for less money
- Prioritises the tasks that will make the most difference
- Reviews and learns from mistakes (doesn’t blame others)
- Tells colleagues what’s worked well and what could go better
- Brings in best practices from outside so people can do things better
Working together across the council
- Reaches out to collaborate with people across the Council
- Works readily with others in the Council to help achieve our aims
- Steps up to help even if it’s not their own area
- Thinks about how their own decisions affect people outside their own area of work
- Readily shares their own experience, information and knowledge with people outside their own area of work