Potholes, cracks, and other problems on roads and pavements can lead to accidents. You can help us identify problems in your local area by reporting them to us directly.

How to report a problem on a road or pavement

If the problem is on a public street, road or highway, use our online form to report the problem.

Report road or pavement problems

Please be prepared to tell us the street name and location or pinpoint the location on a map so we can get to the location quickly.

If the problem is on a council estate, contact our cleaning team.

What happens next?

Once we receive your report, we will inspect the problem within a few days.

We aim to complete repairs within 28 working days of the inspection. If it is an emergency, we will start work on the problem within 24 hours.

More complexed repairs may take up to 6 months to be completed.