We can usually fix a drain problem on a public street or residential road.
We investigate all reports to understand the problem and who's responsible.
Our drain sucking machines also visit every road at least once a year. They make sure the drains are clear.
We cannot help if the problem is on:
- private land
- some A roads
- a red route (Transport for London)
If the problem is on a red route, contact Transport for London (TfL).
Tell us about a drain problem
You should tell us about:
- a blocked drain
- a broken or open drain cover
- flooding
If a drain appears to be blocked after heavy rain, give some time for the water to drain away before reporting it.
What happens next
If a blocked drain is likely to cause flooding, we'll clear it within 24 hours of getting a report.
If a drain cover is damaged or missing, we'll make it safe with a temporary repair within 24 hours.
Permanent repairs may take longer.