We inspect street lights regularly, but sometimes defects can occur between inspections.

How to report a street lighting fault

If the problem is on a public street, road or highway, or in a public park, please use our online form to report the problem.

When you report, please tell us:

• the street name
• if the fault is with a lamp post (include asset number), external wall light, illuminated road traffic signpost, illuminated or floppy Keep Left Bollard, Zebra crossing post beacon / floodlight or a centre island beacon post.
• the exact location of the faulty streetlighting asset. For example, outside 2 Heathwood Gardens, on Charlton Lane opposite Lansdowne Lane, on Greenholme Road side of 15 Bexley Road, Eltham Park South – 4th lamp post from Glenesk Road

If you are reporting faulty communal lights or external wall lights on blocks of flats, please report this repair to our cleaning team.

You can report a dangerous streetlighting asset out of hours by ringing the customer services on 020 8854 8888.

Report a street lighting fault

What happens next

Once we receive your report, we will raise a repair job and will repair the lamp post within 3 working days.

If the problem is related to an underground cable fault, repairs will take longer.

RED ROUTE Streetlights

If a streetlighting asset is on a RED ROUTE (double or single red lines on road) for example on John Wilson Street, Academy Road or Westhorne Avenue, you will need to report this fault to Transport for London.

Email TfL on customerservice@tfl.gov.uk or report a street and road issue to TfL online.