We are by no means starting from scratch in this transformation exercise. Over the last year we have:     

• hired our first assistant director for Digital and Customer Services 

• signed the Local Digital Declaration, a public pledge along with hundreds of other councils to meet high standards for our technology and digital services and adopt digital culture and ways of working  

• been an active member of the London Office of Technology and Innovation  

• put our office productivity tools into the cloud, giving us a huge boost towards achieving a mobile workforce  

• made over 2000 new mobile devices available to enable remote working 

• procured a low-code platform, Digital Place, to accelerate the delivery of new services  

• quickly adapted to home working during the covid-19 pandemic, learning a huge amount and giving us a solid foundation to build from.