How to deal with pests

Latest update on pest control services:

Monitor Pest Control Ltd has resumed its full range of pest control services to residents. However, the services provided will be subject to risk assessment conditions, which will apply to each resident.

When booking a service, you will be asked if any member of your household is experiencing COVID-19 symptoms or has any underlying health conditions. The pest controllers will not be able to enter the property if this is the case.

How to deal with pests:

To enquire about or request a pest treatment of your property, get in touch with our pest control contractor Monitor Pest Control. The contractor provides a dedicated service for treating a range of pests, including:

bedbugs, fleas and cockroaches
mice and rats
wasps

Pest treatment rates and treatment requests

Select the relevant category to view the rates and make a booking.

Pest control services are free of charge if you are a tenant or leaseholder of Royal Greenwich council-owned property. Council tenants and council leaseholders requiring pest control services should:
- call the Pest Control Team on 020 8921 8900
- or email pestcontrol-housing@royalgreenwich.gov.uk
The Pest Control Team are available from 8am to 4pm, Monday to Friday.

We help to get rid of:
- bed bugs
- cockroaches
- fleas
- mice
- rats
- pharaoh ants
- wasps.

Call 020 8921 6601 Monday to Friday between 9.00am and 5.00pm. An answerphone service is available outside of these times where you can request a call back during office hours.

Contact our contractor for further information

Fees are set by our contractor Monitor Pest Control Ltd and are fixed for all owner occupied properties that have up to four bedrooms.

Owner occupier pest treatment rates

Please note that you will be asked to confirm the following information in order to receive free of charge treatments, for the pests shown below, as either an owner -occupier or a person who has a Greenwich One Card Higher Saver account. Otherwise, you will be charged the full standard rate. The Contractor may separately be able to provide you with a treatment service for other pests not listed below, but these do not attract a free of charge service.

The GreenwichCard is now the Greenwich One Card. Existing GreenwichCards are still valid. Find out how to swap your GreenwichCard for Greenwich One Card.

For all free of charge services for rats, we require our contractor to ask the customer before making a treatment booking whether they are an owner occupier living at the property in need of treatment. The contractor will undertake a check against the open electoral roll to confirm that the customer is registered as living at the treatment address in advance of booking an appointment.
For Greenwich One Card Higher Saver rates, you will need to be an owner occupier and provide the contractor with the reference number of your card. The contractor will need to see both your Greenwich One Card and the separate card confirming your Higher Saver status during the visit. If you do not have the separate card, visit your local library or leisure centre to pick it up.

Fees are set by our contractor Monitor Pest Control Ltd.

If you require a treatment for a pest not listed below you may contact Monitor Pest Control Ltd. Pest treatments that are not listed below do not qualify as a free of charge service.

Pest treatment rates for owner occupiers
Pest type	Standard rate	Greenwich One Card Higher Saver rate
Bedbugs	£467.98	Free of charge
Cockroaches	£440.45	Free of charge
Fleas	£227.11	Free of charge
Mice	£144.53	Free of charge
Rats	£144.53 (free of charge with evidence of owner occupation)	Free of charge
Wasps nest	£117	Free of charge

Please note: The above rates apply to up to four bedroom properties in single family occupation.

The cost of treatments for smaller properties will be less, and additional charges will apply for larger properties. Please contact the number above to receive a quote from our contractor.

With regard to Houses in Multiple Occupation (HMOs), there is no fixed pricing structure. Fees for HMO landlords and HMO letting agents are determined by Monitor Pest Control Ltd following a survey of the property at a cost of £50. This fee is refundable should the treatment be progressed. What constitutes a HMO.

Call 014 7435 8855 Monday to Friday between 9.00am and 5.00pm. There is an answerphone service available outside of these times to request a call back during their office hours.

If you want any further information or advice about the services on offer by our contractor you can complete and submit an enquiry form at www.monitorpestcontrol.co.uk/contact/.

The Royal Borough does not expect private or non-council tenants to pay for pest treatment services. We do not normally offer a direct chargeable treatment service to private tenants. We view pest control the landlord's cost of doing business, we expect private landlords to pay pest treatment fees in all cases and residential landlords do not qualify for free of charge rat treatments or for any free of charge treatments for Greenwich One Card Higher Saver rates.

The fees below are for private landlords letting a property as private tenanted accommodation in single family occupation, and residential social housing providers or housing associations. If you require a treatment for a pest not listed below you may contact Monitor Pest Control to see if they offer a treatment service not directly available from Pest treatments that are not listed below do not qualify as a free of charge service for any treatments.

Pest treatment rates for residential landlords
Pest type	Standard rate
Bedbugs	£467.98
Cockroaches	£440.45
Fleas	£227.11
Mice	£144.53
Rats	£144.53
Wasps nest*	£117

Please note: The above rates apply to up to four bedroom properties in single family occupation.

The cost of treatments for smaller properties will be less, and additional charges will apply for larger properties. Please contact the number above to receive a quote from our contractor.

The Royal Borough views pest control as a potential cost of doing business as a private landlord. We expect private landlords to pay pest treatment fees in all cases. We do not expect private or non-council tenants to pay for pest treatment services and so we do not offer a direct chargeable treatment service to private tenants.

If you are a tenant of a private landlord and are experiencing difficulties with your Landlord refusing to undertake or meet treatment costs you can contact the Royal Borough's Residential Services Section for advice. Email private-housing-regulation@royalgreenwich.gov.uk or call 020 8921 8157.

Number and length of treatments

Treatments can be very complex and several factors will need to be taken into account to estimate how long the treatment will take. These can be the size of the property, the number of rooms and the extent of the infestation.

General advice

If you require general pest control advice that does not include booking treatments, email private-housing-regulation@royalgreenwich.gov.uk.

What we don't cover

Please note the Royal Borough does not undertake any type of treatment for urban foxes, squirrels or birds. You can find some advice that may help you deal with these below.

Foxes

You can visit the Fox Project website for advice on foxes. You can help to keep foxes at bay by:

ensuring that bins are securely shut
not leaving rubbish sacks beside your wheelie bin
never feeding foxes.

Birds and squirrels

We recommend that you contact your landlord or a private pest control company. If your landlord refuses to take action, you may contact the Environmental Health team for help and advice.