How to deal with pests

Homeowners

If you own your property and have problems with pests, you can search for a local or national pest control provider.

Council tenants and council leaseholders

Pest control services are free of charge if you are a tenant or leaseholder of Royal Greenwich council-owned property. We help to get rid of:

bed bugs
cockroaches
fleas
mice
rats
pharaoh ants
wasps

Council tenants and council leaseholders requiring pest control services should:

call the Council Pest Control Team on 020 8921 8900
email pestcontrol-housing@royalgreenwich.gov.uk

The Pest Control Team are available from 8am to 4pm, Monday to Friday.

Residential landlords

We do not expect private tenants or non-council tenants to pay for pest treatment services within the building that they call their home.

Pest control is an integral part of the landlord's cost of doing business, so private landlords are expected to pay for pest control treatments in all cases.

Private tenants

We view pest control as a potential cost of doing business for a private landlord. We expect private landlords to pay pest treatment fees in all cases.

If your private landlord is refusing to undertake or meet treatment costs, you can contact us for advice by:

sending an email to private-housing-regulation@royalgreenwich.gov.uk
calling 020 8921 8157

Pest issues from a neighbouring property

If you suspect a pest issue comes from a neighbour, speak to them about the problem if you can in the first instance.

You work together to arrange for a pest control service to tackle the issue at both properties at the same time.

If the problem persists, you may contact the Environmental Health Team by:

sending an email to private-housing-regulation@royalgreenwich.gov.uk
calling 020 8921 8157

You should include a description of the measures you've taken to date, photos, or any other evidence from the neighbouring property. This will help us give you the best advice possible.

General advice

Visit the following websites for more information on how to control pests:

Dealing with foxes

If you have problems with foxes:

Dealing with birds and squirrels

The Council does not have a service for dealing with birds and squirrels. We recommend that you contact your landlord or a private pest control company.