Being a good neighbour
Noise matters can usually be resolved by raising your concerns with the person or party causing the noise. Try talking to them before taking further action. Explain how their noise is affecting you and try to come to some agreement. An independent mediator could help you find a solution.
There are some noise issues that we are unable to deal with under statutory legislation, this includes:
- Traffic, trains and planes
- Children playing inside or outside the property
- DIY activities during the daytime or early evening
- Noise resulting from the ordinary use of a property. Examples include footsteps, doors being closed or slammed, toilets being flushed, use of light switches and household appliances being used during the day time and early evenings.
Talk to your noisy neighbour
Explain how their noise is affecting you and try to come to some agreement. An independent mediator could help you find a solution.
If you're in rented property, call your landlord
This is especially useful if you are a council or housing association tenant as they have strict policies on anti-social behaviour.
If the noise is from an entertainment venue
The Licensing Act 2003 gives residents the right to object to licence applications or ask for reviews of licences that are already in place.
How to report the problem straightaway
Call the Noise Team if you are affected by unreasonable noise.
It is important you call out our officers at the time the noise is affecting you so they can witness the noise, take notes and gather the evidence we need to take further action, including legal action.
The council provides a reactive noise response service during the following times:
- Monday to Thursday: 9am to 5.30pm
- Friday: 9am to 4.30pm
- Saturday and Sunday: 1pm to 8pm (summer time until 29 September)
- Monday to Thursday: 7pm to 1am
- Friday and Saturday: 8pm to 2am
- Sunday: 8pm to 1am
Please note: At times of high demand, we do not guarantee to visit in response to calls made within the last hour of the service.
Outside of the reactive service hours, residents can still report incidents of noise using the same number. All calls are logged as this enables us to both assess the extent and pattern of activity. Appropriate responses are considered the next working day.
If the problem is not happening right now you can also make a noise complaint online.
We treat all noise complaints in the strictest confidence and will never disclose your details.
How to report a problem at any time
If the noise is not an immediate problem, you can make a noise complaint online.
Information to provide
Be sure to tell us:
- The address of where the problem is coming from, if known
- The nature of the problem
- Your name, address, telephone number and email address
If you cannot give us the exact location of the noise disturbance, please give us the name of the road or block it is coming from.
What happens next
We will log your call on our complaints database and aim to write to both yourself and the alleged offender within two working days. Often this resolves the matter, and no further action is required.
If it is not resolved, we will arrange for one of our officers to witness the noise and take further action, including legal action, if required.